Privacy Policy

We only collect information that you choose to provide directly to us when you express interest in scheduling an appointment or joining our client list. This includes:

• Full name
• Email address
• Phone number
• Treatment area of interest
• Any optional notes or concerns you share

We do not collect payment information or government-issued identification through our website forms. Please avoid including sensitive medical or personal information in optional notes submitted through our website. We do not use cookies for advertising or behavioral tracking.

The information you provide is used exclusively to:

• Confirm and manage your appointment or consultation request
• Contact you through our clinical concierge team regarding your inquiry
• Send pre-launch updates if you have joined our opening list

We will not send promotional text messages unless you have explicitly opted in to receive marketing SMS communications. We will not use your contact information for unrelated promotional communications without your consent.

Your personal information is treated with the same standard of confidentiality we apply to all clinical interactions. Specifically:

• We do not sell, rent, or trade your personal data to any third party
• We do not share your information with advertisers, data brokers, or marketing platforms
• Access to client data is restricted to authorized clinic staff only
• All digital communication is handled through secure, encrypted channels

ND Skin Lab LLC, doing business as ND Skin Lab, may send SMS text messages from (212) 844-9070 to individuals who have opted in to receive them.

Customer Care Messages

Customer care messages may include responses to your inquiries, appointment confirmations and reminders, scheduling updates, and follow-up communications related to your care.

Marketing Messages

If you separately opt in to receive marketing text messages, these may include promotional offers, discounts, special deals, and information about our services.

Message Frequency and Rates

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. Consent to receive marketing text messages is not a condition of purchase.

Opt-Out and Help

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us at info@ndskinlab.com.

SMS Privacy and Information Sharing

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Mobile opt-in data and consent are not shared with third parties for any purpose, except where necessary to provide messaging services or as required by law.

We may use service providers to deliver text messages and support our communications. These providers may process information only as necessary to perform their services on our behalf.

For more information about how we collect, use, and protect your personal information, please review this Privacy Policy or contact info@ndskinlab.com.

We retain your contact information only as long as necessary to fulfill the purpose for which it was collected — typically the duration of your client relationship with us.

You have the right to:

• Request a copy of any personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data at any time

To exercise any of these rights, contact us at info@ndskinlab.com. We will respond within a reasonable timeframe.